Water Filtration Solutions Australia Pty Ltd
ABN 80 631 355 872

Shipping Policy

Water Filtration Solutions is an Australian-owned and operated business. We ship orders Australia-wide using Australia Post and trusted logistics partners to ensure your order arrives safely and efficiently.

Shipping Locations

We currently ship to all locations within Australia.
At this time, we do not offer international shipping.

Flat Rate Shipping

We offer flat rate shipping of $9.95 AUD on all online orders shipped within Australia.
The flat rate applies regardless of order size or destination
Shipping costs are clearly displayed at checkout before payment is completed

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation
Orders placed on weekends or public holidays will be processed on the next business day
Processing times may be extended during peak periods or promotions
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where available).

Shipping Methods & Carriers

We use Australia Post for the majority of deliveries, including:
Australia Post Standard Shipping
Australia Post Express Shipping (where available)
Carrier selection may vary depending on parcel size, weight, and delivery location.

Delivery Timeframes (Estimated)

Delivery times begin once your order has been dispatched and are estimates only:
Metro areas: 2–5 business days
Regional areas: 3–7 business days
Remote areas: 5–10 business days
Delivery timeframes are provided by Australia Post and may vary due to factors outside our control.

Supplier Direct Shipments

Some products are shipped directly from one of our Australian-based suppliers.
For these items:
Dispatch times may vary slightly
Orders containing multiple items may arrive in separate deliveries
Tracking information will be provided where available
This does not affect the flat rate shipping cost.

Authority to Leave (ATL)

Australia Post may leave your parcel in a safe location if no one is available at delivery, unless a signature is required.
Water Filtration Solutions is not responsible for parcels marked as delivered by the carrier.

Incorrect Address Details

Please ensure your shipping details are accurate at checkout. If an order is returned due to an incorrect or incomplete address:
Re-delivery shipping fees may apply
Delivery delays may occur

Delays & Lost Parcels

If your order is delayed or has not arrived within the estimated timeframe, please contact us at: [email protected]
Include your order number and delivery postcode so we can assist you promptly.

Damaged Items in Transit

If your order arrives damaged:
Contact us within 48 hours of delivery
Provide photos of the damaged item and packaging
Include your order number
We will assess the issue and arrange a replacement or resolution in accordance with Australian Consumer Law.