6.1 Within thirty (30) days of delivery, we will accept returns of any products for any reason. Please contact us on [email protected] should you wish to arrange a return of any products. We will not refund your delivery costs, unless we determine that the products are defective.
6.2 We aim to provide you with products of the highest standard and quality. If you have received a product with a defect, please contact us with a description of the defect on [email protected] within thirty (30) days so we can guide you through the returns process and help resolve the problem as swiftly as possible. In order to assist the return process, you may be required to send us images of the damage, defect or fault for preliminary assessment.
6.3 If the product is confirmed to have a defect, we will replace the product or refund the price of the product to your original payment method or Store Credit at your request.
6.4 Please allow up to several weeks for any returns to be delivered to us and for us to process your request. We will not accept any returns unless you have contacted us in accordance with clauses 6.1 and 6.2 within the thirty (30) day period.
6.5 Nothing in this clause or the Terms and Conditions is intended to exclude any of your statutory rights as a consumer under the Australian Consumer Law.