Returns & Refund Policy

At Water Filtration Solutions, we want to ensure you are completely satisfied with your purchase. If you need to return an item, please review our policy below.

6.1. Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

6.2. Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

6.3. Return Process

To start a return, you can contact us at [email protected].

Return Shipping: For change-of-mind or mistaken order returns, customers are responsible for paying their own shipping costs for returning the item. Shipping costs are non-refundable.
Return Address: PO Box 6852, Norwest NSW 2153

6.4. Damaged or Incorrect Items

Please inspect your order once received. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right with a replacement or full refund at no cost to you.

6.5. Refunds

Once we have received and inspected your return, we will notify you of the approval status.

Processing Time: If approved, you will be automatically refunded to your original payment method.
Timeline: Please allow 3 to 5 business days for the refund to be processed and appear in your account.